USBGear responds

Filed under: Uncategorized — 2005-07-28 @ 10:54:08

Look, usbgear commented on my post!

It helps if a customer is capable of placing an order online, this customer placed TEN orders within a one hour span. We do not like to have our system spamed.

Did you forget to post the truth?

No, I did not forget to post the truth. Is USBGear somehow implying that I went through the order process ten times repeatedly typing in my order information? Think: the simplest explanation is usually the correct one. So, is the simpler explanation, that some kind of mistake on their end caused the order to be duplicated 10 times or that I, maliciously submitted 10 different copies of my order. Exactly what kind of reason would I have for doing this, I certianly didn't find the two-day saga that ended in me running to the PATH station to beat the rain and having to literally stick the bag from J&R over my head because the wind was blowing every single piece of dust on Church Street directly into my eyes a fun experience. The fact still remains that the people at USBGear have absolutely no concept of customer service. So, go ahead and order something from USBGear, just be careful, don't make any mistakes on the order form, don't accidentally enter "St" instead of "Street" or accidentally mis-spell something because if you do they will get all pissy, cancel your order and never both to tell you besides sending you cryptic messages via an inept helpdesk system.
Can you also define "capable of placing an order online" for me? I have WRITTEN web-order systems more sophisticated than their website and I can guarntee that any system I would write would have measures in place to prevent duplicate orders from being placed whether intentionally or accidentally. So, if your trying to make some kind of quip that I somehow do not understand how to use the internets, well that one speaks more to your own insecurities than any inadequacy of skill on my part.
So, I went to J&R at least they actually care about your buisness. Two seperate sales agents spent time with me helping me make decisions on different items. First, the USB adapter and then on a bluetooth headset, in fact the guy who sold me the bluetooth headset actually convinced me that I didn't need one as expensive as the one I almost bought, now that's service. I, of course, I still spent way too much money. I got this nice IOGear USB-Serial adapter and then I got this really cool Motorola Bluetooth Headset. Tested the serial adapter last night and it works great, granted that the GPS was sitting on my living room floor and thought that it was 1997 and that I was in Europe, that should improve once I actually take the thing outside.
The thing I lament is the fact that there is no way, that I know of, to tell the GPS where I am. When I was using delorme street atlas RWE (road warrior edition) I was able to tell the GPS a general location, say, new york, NY. This would give the GPS a generic idea of where I was and dramatically reduce the time that it took to get a fix. Unfortunately I have seen no open source equivlent of this. Oh well.
Also stumbled this site courtesy of boing boing. Flex Your Rights. I have known most of this stuff for years and have actually used some of this stuff on occasion. I don't drive and have never had cops visit my home but I have been stopped on the street.

1 Comment »

  1. prg:

    Wich BT headset did you want to buy originaly?

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